Module

Citizen Services

Certificates, licenses and service delivery SLAs across counters.

Services Delivered
42,918
4.1%This month
Average TAT
3.2 d
8.7%SLA improving
Rejections
3.8%
1.2%Quality up
Citizen Rating
4.6/5
0.2%Post-service

Trend — Last 12 Months

Rolling performance signal

Distribution

Quality bands

Capabilities

What this module delivers

  • Certificates (Caste/Income/Domicile)
    Digital issuance
  • Licenses & Permits
    Arms, trade, events
  • Counter Analytics
    Wait times & footfall
  • Aadhaar & DigiLocker
    Verified issuance
  • Feedback & CSAT
    SMS / IVR based

AI Insights

Generated by DistrictOS Copilot

  • Income certificate TAT lowest in Sadar tehsil (1.6 d); highest in Sonepur (5.1 d) — reassign clerks.
  • Predicted footfall surge next Monday — pre-open 2 extra counters at Collectorate.
Watch
3 items trending outside SLA
Risk
1 red-flag flagged by AI

AI Suggestions

Focus & improvement picks · Citizen Services · last 30 days

Focus Blocks (lowest performing)
Recommend field visit and cadre-level review this week.
Improvement Momentum (highest weekly gain)
Replicate BDO practices across neighbouring blocks.
Officers Needing Support
Recognise & Reward

Block / Tehsil Performance — Citizen Services

14 of 14 blocks · last 30 days

#BlockScoreSLA
1Sonepur
84
74%
2Revelganj
82
77%
3Manjhi
78
84%
4Baniapur
73
91%
5Amnour
68
92%
6Nagra
68
97%
7Chapra Sadar
68
78%
8Mashrak
68
73%
9Parsa
66
75%
10Taraiya
66
93%
11Ekma
63
90%
12Dighwara
61
72%
13Marhaura
59
84%
14Garkha
59
75%

Officer / Employee Performance

16 of 16 personnel · sorted by rating