Public Grievances

Jan Sunwai, CM Helpline, CPGRAMS and multi-channel grievance intelligence.

AI Enabled

Live

Open Grievances

1,204

6.1%Backlog down

Resolved (30d)

3,412

12.3%Higher velocity

Avg Resolution

6.4 d

14%vs SLA 10 d

Sentiment

+38

4%AI net score

Rolling performance signal

Quality bands

What this module delivers

Generated by DistrictOS Copilot

1,842 grievances belong to Revenue — 22% higher than baseline; recommend Sunwai camp in Sonepur.
Sentiment on street-light complaints turned negative last 72 h — deploy repair squads to 3 wards.
Detected 214 duplicates across CPGRAMS + CM Helpline — auto-merged (pending approval).

Watch

3 items trending outside SLA

Risk

1 red-flag flagged by AI

Focus & improvement picks · Public Grievances · last 30 days

Focus Blocks (lowest performing)

Recommend field visit and cadre-level review this week.

Improvement Momentum (highest weekly gain)

Replicate BDO practices across neighbouring blocks.

Officers Needing Support

Recognise & Reward

14 of 14 blocks · last 30 days

#	Block	Score	Completed	Pending	SLA	Trend
1	Mashrak	83	267	133	84%	+1.1%
2	Chapra Sadar	81	469	136	70%	+3.7%
3	Dighwara	81	243	63	88%	-2.2%
4	Baniapur	77	538	222	86%	+1.4%
5	Nagra	71	811	45	93%	-2.3%
6	Marhaura	70	655	60	92%	-1.4%
7	Manjhi	66	646	98	96%	-1%
8	Taraiya	63	323	174	95%	-4%
9	Parsa	61	619	56	78%	-2.3%
10	Garkha	60	171	31	87%	+4.1%
11	Revelganj	58	236	76	75%	+4.6%
12	Ekma	57	215	138	97%	-3.4%
13	Sonepur	56	293	49	77%	+1.6%
14	Amnour	55	689	89	70%	-0.1%

16 of 16 personnel · sorted by rating